Prioritizing Neighbourhood Amenities to Enhance Neighbourhood Satisfaction: A Case Study in Wuhan, China

Abstract

In China, the improvement in amenities has been often criticized for not addressing the priorities of residents’ demand due to over-standardised, top–down practices and the misallocation of resources. Previous studies have investigated how people’s wellbeing or quality of life is associated with neighbourhood attributes. However, very few have researched how identifying and prioritizing the improvement in neighbourhood amenities could significantly enhance neighbourhood satisfaction. Therefore, this paper investigated the residents’ perception on the neighbourhood amenities in Wuhan, China, and explored the application of the Kano–IPA model for prioritizing the improvement in amenities in both commodity-housing and traditional danwei neighbourhoods. Firstly, total 5100 valid questionnaires were distributed through street face-to-face surveying to solicit the residents’ perceptions of the usage and satisfaction of amenities in different neighbourhoods. Then, various statistical techniques, including descriptive, logistical regression modelling were adopted to analyse the general characteristics and significant associations of amenities’ usage and demand. Lastly, an age-friendly strategy for the improvement in amenities in old neighbourhoods was proposed by referring to the widely applied Kano–IPA marketing model. The results showed that there is no significant difference in the usage frequency of amenities among different neighbourhoods. However, significant differences of associations between residents’ perception on amenities and neighbourhood satisfaction were identified among different groups of residents. To demonstrate prioritizing neighbourhood amenities in double-aging neighbourhoods, basic, excitement, and performance factors fitting age-friendly scenarios were determined and categorized. This research can provide a reference for allocating financial budgets and determining schedules to improve neighbourhood amenities. It also showcased the variances of residents’ demands and the provision of public goods among different neighbourhoods in urban China. Similar studies can be expected in addressing different scenarios that challenges emerged, such as suburban or resettled neighbourhoods where low-income residents generally live.