SOCIOTECHNICAL SYSTEMS AND DIGITAL TRANSFORMATION IN PUBLIC SECTOR GOVERNANCE

Abstract

This study explores the interplay between sociotechnical systems (STS)and digital transformation in enhancing public sector governance. The shift towarddigital governance necessitates a balanced integration of social and technicalcomponents, including human expertise, organizational culture, technologicalinfrastructure, and citizen engagement. This paper analyzes the critical role ofsociotechnical frameworks in designing resilient, efficient, and inclusive egovernance models. Case studies from Pakistan's federal and provincial initiativesillustrate how successful digital governance requires a people-centered and contextaware approach. The study further employs empirical data to analyze therelationship between technological advancement and institutional adaptation ingovernance mechanisms.