Analysis of User Experience Usage on the Sardjito Hospital and Yogyakarta Regional Public Hospital Websites Using the User Experience Questionnaire (UEQ)

Abstract

The user experience of healthcare websites is crucial for ensuring accessibility, usability, and engagement among diverse stakeholders, including patients, caregivers, and healthcare professionals. This study evaluates the RS Sardjito and RS Jogja websites using six key dimensions: Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty. Both websites excel in Attractiveness and Perspicuity, showcasing visually appealing and user-friendly platforms. RS Sardjito demonstrates strength in Efficiency, enabling effective task completion, while RS Jogja outperforms in Dependability and Novelty, reflecting higher reliability and innovation. However, areas for improvement include Novelty and Dependability for RS Sardjito and Efficiency for RS Jogja, with both platforms requiring enhancements in Stimulation to deepen user engagement through interactive features. These findings offer actionable insights for driving policy development in healthcare website design and functionality, addressing key areas such as accessibility, usability, efficiency, reliability, and innovation. Policies should prioritize user-centered design principles, implement robust security measures to strengthen reliability, and encourage creative approaches to foster innovation. Additionally, regular benchmarking and user feedback mechanisms should be institutionalized to ensure continuous improvement. By systematically addressing these dimensions, healthcare organizations can optimize digital platforms to improve access to healthcare services, enhance patient engagement, and advance the overall quality of healthcare delivery, contributing to the growing body of research on healthcare website optimization and aligning user experience with organizational goals.