Gestión del Conocimiento en Cadenas Productivas. El Caso de la Cadena Láctea en Colombia

Abstract

This paper presents a model for analyzing knowledge management in the dairy productive chain in Colombia. Enabling elements, the process of creating and storing knowledge and competitiveness in 349 companies, were evaluated. This was done by using a measuring instrument with a Likert scale with scores from 1 to 5. The model shows that the concept of productive chain is more than a linking between the actors of the productive sector, the state and academia. To ensure effective management of knowledge it is necessary to be clear about the enabling elements and the functionality of the process of knowledge management as a strategy to enhance the competitiveness of the chain. The model contributes to generate deeper analysis in the area of knowledge management. It also supports decision making in the colombian dairy chain and can serve as a model for other sectors with similar conditions.