Semantic Representation of Key Performance Indicators Categories for Prioritization

Abstract

Key Performance Indicators (KPIs) are crucial tools that are remarkably used to evaluate business performance. Recently, the management of KPIs has fascinated the focus of both academic and business professionals, and that lead to the development of research on various methods dealing with issues such as modeling, maintenance, and expressiveness of KPIs. As a need for organizations and processes to adapt to continuously changing demands, the KPIs used to measure their effectiveness evolve too. In order to make KPI management easier, this research aims to define the best sequence of KPIs evaluation based on semantic relations. After an extensive analysis of the literature on KPIs ontologies, it proposes the idea of KPIs prioritization on the basis of relations among different categories of kpis established by a KPIs ontology. Our approach can be used independently from the particular KPI’s management strategy being employed.