Implementation of Total Quality Management at Aircraft Maintenance Department

Abstract

This study will explain how Total Quality Management can be implemented at the second line aircraft maintenance department of Pakistan Naval Aviation. The TQM Implementation process can be established by considering four important elements: Top management commitment, present indoor quality culture of the second line maintenance activities, ISO certification of the organization, and the built in TQM characteristics of Pakistan Naval Aviation. The instructions and guide lines of Naval Aviation Maintenance Manual UK and Group Officer Quality Assurance at Air Engineering Department along with the intellectual support of Sir Imranullah Shriff will be used for TQM implementation. Aircraft Maintenance Control Office, Group Officer Quality Assurance and Group Officer Air Engineering Training are the help lines to be approached for assistance for TQM implementation. Battery shop is presented as TQM model work shop for other shops of second line maintenance activities for using it as a bench mark. The project recommends the methodologies for the implementation process of TQM. An understanding of the hurdles to the TQM implementation process, for corrective actions improvements, suggestions and recommendations will shape the end of the project.