The Impact of Electronic Supply Chain Management Usage on Firm’s Performance

Abstract

This study investigates the status of e-SCM and performance among Jordanian manufacturing sec-tor. The objective of this study is to analyze the impact of trust and communication on the e-SCM usage. Moreover, the study investigates the effect of the trust and communication on the firm's performance while the e-SCM usage is used as a mediating factor on firm's performance. The pro-posed research model was validated by distributing 250 survey questionnaires to the manufac-turing sector in Jordan. Structural equation modelling (SEM) technique was used to analyze the results. One of the main limitations of this study was that the results could not be universal since the study was limited to Jordan. We discussed the implications of our results for research and practice.