Malaysian Perception towards Local Healthcare Facilities During Covid-19: The Case of Perak State

Abstract

In Malaysia, healthcare is provided by hospitals, clinics, and community health organisations in a manner that is vastly distinct from other operational work environments. Generally, the perception of service quality in the healthcare industry is complex, with numerous determinants, such as personnel quality, facility, administrative process, clinical care process, safety, overall medical care experience, and social responsibility. Healthcare facility ratings are important indicators of quality as they indicate how well healthcare is provided. This study aimed to assess the community's perception about their local healthcare system regarding infrastructure, personnel, funding, and the costs of treatments and medications in the state of Perak. Survey data collected from 238 adults over the age of 21 was analysed statistically with the application of the Rasch measurement model. According to the data gathered, most people living in Perak are satisfied with the state's health facilities. The public perception corresponds to what the government has communicated. The findings of this study should aid authorities in convincing the public that healthcare options are adequate.