THE DETERMINANTS OF INTERNET BANKING SERVICES ADOPTION IN THE EMERGING ISLAMIC BANKING SYSTEM

Abstract

This study aims to examine the determinants of internet banking services adoption in the Jordanian Islamic banking system. A questionnaire survey was adopted as the research methodology, and 413 completed questionnaires were successfully collected. The obtained data were analyzed using Structural Equation Modeling Tool (SmartPLS), and the analysis results show that familiarity, IT support, and social influence affect the adoption of internet banking services. In contrast, the factor of need does not affect the adoption.