A Prospective Study on Surgical Inpatient Satisfaction with Perioperative Anaesthetic Service in Jimma University Specialized Hospital, Jimma, South West Ethiopia

Abstract

Background: Patient satisfaction is an increasingly appreciated measure of outcome for health care procedures. The purpose of this study was to evaluate Jimma university specialized hospital surgical patients satisfaction with perioperative anesthetic services and to determine which factors maximize satisfaction level through all phases of perioperative care. Methods: Cross sectional prospective study was employed. Patients admitted for elective surgery in Jimma University Specialized Hospital were included in the study. Two separate questionnaires were constructed: questionarrie1 (for patients who underwent general anesthesia) and questionnaire 2 (for patients who received regional anesthesia) covered perioperative anesthetic care. Results: One hundred and eighty three patients were included. Questionnaire 1 (answered by 150 patients) included four dimensions: communication with the anesthetist, sense of cold/shivering, pain, and nausea. Questionnaire 2 (answered by 33 patients) included three dimensions: communication with the anesthetist, sense of cold/shivering, and nausea/ anxiety. Overall satisfaction rates were high. Conclusion: Jimma University Specialized Hospital surgical patients reported high satisfaction with perioperative anesthesia care. Interaction between patient and anesthetists during all periods of study, and absence of shivering in regional anesthesia were significant predictors of patient satisfaction in the present Jimma University Specialized Hospital surgical population.