Business Intelligence Adoption for Small and Medium Enterprises: Conceptual Framework

Abstract

All businesses have many issues, especially small and medium enterprises trying to survive with traditional technology. Therefore, enterprises need to adopt business intelligence by using the management of information technology systems to overcome the issues. This study proposes a conceptual framework that identifies the potential factors that influence the adoption of business intelligence systems in the SME industry in Libya. Therefore, this study was established based on two main theories: the technology acceptance model (TAM) and the unified theory of adopting and using technology (UTAUT). In line with the previous studies that investigated this type of influence, this study recommended a conceptual framework containing several factors: change management, knowledge sharing, information quality, IT project management, the perceived usefulness of a BIS, and the perceived ease of adoption of a BIS. This study did not consider the environmental factors’ effect on adopting a BIS (business intelligence system); this is due to the different characteristics of each small and medium enterprise in terms of the sector or industry type.