Understanding Impact of M-banking on Individual Performance of the DeLone & McLean Method and TTF Perpective

Abstract

Currently the public has a curiosity about e-commerce applications that are growing rapidly, such as Mobile banking (m-banking). The development of m-banking can be seen from user satisfaction,end-user interest and the success of everyone using m-banking. This study adds the Task Technology Fit (TTF) model to the DeLone & McLean model for the purpose of knowing the success of individuals using m-banking. We used 102 respondents to answer all the questions in the questionnaire. The results show that of the 14 hypotheses used there were 8 accepted hypotheses. This shows that in individual achievement, usage and user satisfaction are not important. Users consider the importance of individual performance to simplify the use of TTF. User satisfaction is influenced by system quality, information quality, and service quality.