Classroom communications post pandemic: a case study

Abstract

This cross-sectional case study (n = 20) took place in Qatar over a 3-month period spanning from September until the end of November in 2021. It examined the impacts of a post-COVID classroom arrangement that incorporated preventive measures like social distancing and the use of face coverings. Using the case study methodology, we employed two qualitative research methods, namely non-participant observation and semi-structured interviews, to gather primary data. We also conducted an extensive literature review to identify the key themes for investigation in the field. The primary focus of our study was on proxemics (personal space and crowding), technology (Zoom), non-verbal communication, and ergonomics (lighting and acoustics). Our study uncovered new areas for future research, particularly in how proxemics change in socially distanced classrooms, affecting personal space and perceptions of crowding. Additionally, it highlighted themes in post-pandemic classroom design, emphasizing the impact of factors like seating arrangements and available amenities (e.g., pinup walls) on student engagement, especially in design-studio classrooms. The study also revealed unexpected challenges, such as issues with microphone usage due to users’ lack of familiarity with their operation. In summary, the research underscores the ongoing importance of adaptable learning methods and communication strategies, particularly in response to preventive measures like social distancing and face-covering, which have reshaped our concept of personal space and emphasized the crucial role of telecommunication in crisis resilience for communities and organizations.