Psychodynamique de la démarche qualité à l'hôpital

Abstract

Socio psychological practices and supervisions over recent years for work's teams in Hospital have permitted to note new forms of suffering in hospital's agents and the place of the quality procedure, between narcissi's gratifications of noble work mission assumed and frustrations accepted by a group with degraded complete upheaval and work's conditions, without collective movement for resisting and rededications confronted with divergences between the health-care actors and the administrative agents and managers. Examples of conflicts, showed in groups of supervision that introduce of quality procedure into hospital are marked by the ambiguity and control using. © érès. Tous droits réservés pour tous pays.