Pengaruh kinerja petugas kesehatan pada tingkat kepuasan pasien

Abstract

The performance of health workers and patient satisfaction Background: Patient satisfaction related to the quality of health services by knowing the level of patient satisfaction, puskesmas can improve service quality. The percentage of patients who expressed satisfaction with the service based on the results of the survey with standard instruments. HR performance is a term derived from the word Job Performance or Actual Performance (work performance or actual achievement achieved by someone)Purpose: To determine the effect of the performance of health workers on patient satisfaction in Public health centers.Method: A quantitative with the design correlative. The population were patients who were inpatient  at 7 Public Health Centers in West Lampung District, with a total sample of 130 respondents. Sampling in this study using the Cluster Sampling method (Sample Area)Results: Most respondents rated the performance of health workers in the poor category of 78 respondents (60.0%) and the majority of respondents were dissatisfied numbered 69 respondents (53.1%). Based on the results of statistical tests, p-value 0.034 or p-value < nilai α (0,05) yang artinya terdapat  hubungan antara kinerja petugas kesehatan dengan kepuasan pasien.Simpulan: Hasil penelitian ini diharapkan agar pihak Puskesmas dapat meningkatkan kinerja perawat dan dapat mengembangkan atau memperbaharui kualitas pelayanan yang terbaik untuk pasien, dengan cara menyediakan fasilitas, sarana dan prasarana dalam menunjang pelayanan kesehatan, memperbaiki semua tatacara pelayanan yang bermutu serta meningkatkan program kinerja yang berhubungan dengan peningkatan status kesehatan, sehingga kepuasan pasien dapat ditingkatkan.