Investigation of total quality management principles in the print production industry

Abstract

The purpose of the investigation was to determine the efficiency of the term “Total Quality management”, to define the principle of the quality concept and to test the effectiveness with in the print production industry. The research involves in-depth survey of quality management system, which was distributed to print production employees across the state. The aim of the survey was to collect data that was predominately qualitative. It inquired upon the utilization and effectiveness of quality management system, knowledge and usage of TQM principles with in the participant’s company. Using content analysis, the collected data was analysed and with the gathered information case studies were developed. The investigation result shows that the principle of TQM was widely executed in print production industry. In many of the print production industry employees not having the clear idea of TQM is, and the more successful industry tended to have a more solid knowledge and usage of TQM principles. These print production industries may benefit by taking time to fully understand TQM and use it to its fullest potential.