Factors influencing the adoption of e-tilang: Empirical evidence from the UTAUT model

Abstract

Mid-year 2017 The National Police of the Republic of Indonesia publishes e-tilang technology innovation. Traffic police use e-tilang in handling vehicles that violate traffic on the highway. This is to improve service to the public. This research factor influences acceptance and use of e-tilang by using UTAUT model. This research was conducted in Bengkulu area with 152 traffic policemen. The findings of this study indicate that effort expectancy, performance expectancy, and social influences positively affect the use of e-tilang. Furthermore, no positive effect on the intention of using e-tilang is the Facilitation Conditions. The results of this study are important steps to improve e-tilang services