Critical Success Factors in Implementing BPR in a Government Manufacturing Unit – An Empirical Study

Abstract

The purpose of this paper is to identify the critical success factors for Business Process Reengineering implementation of a government manufacturing unit. A questionnaire was designed and was mailed to government manufacturing units. The data extracted from the replies were used to perform the empirical analysis. Based on the results, a conceptual model was prepared. Hypotheses were developed to evaluate the impact of Critical Success Factors constructs on the overall performance of the manufacturing unit. The empirical analysis reveals that there is a substantial positive effect of the Critical Success Factors on the overall performance of the government units. Overall, the results showed that there is lack of coherency in implementing Critical Success Factorss in government units because of certain handicaps under which government agencies operate. Ironically these handicaps are practically unknown to private sector. Notwithstanding this, the government units can improve performance by adopting and adapting methodologies, some goals that have proven in private sector business. The research is subject to the normal limitations of survey research. The research can make a useful contribution to government units. ABSTRACT FROM AUTHOR]; Copyright of International Journal of Business & Management is the property of Canadian Center of Science & Education and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)