Development model of web design element for clothing e-commerce based on the concept of mass customization

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Abstract

The purpose of this research was to study the elements of electronic commerce (e-commerce) web designs that led to customer co-design based on the concept of mass customization. The study collected information from 438 e-commerce customers in Bangkok and used a questionnaire as the research instrument. Statistics for the data analysis were the Pearson correlation coefficient and stepwise multiple regression analysis. The results showed that: 1) customization, an element of web designs, had a statistical significance (R2 =.112), affecting customers' needs to design clothing types; 2) customization, context, and commerce, which were elements of web designs, together had a statistical significance (R2 =.198), affecting customers' needs to design clothing parts; 3) customization and context, which were elements of web designs, together had a statistical significance (R2 =.259), affecting customers' needs to design clothing details; and 4) context and customization, which were elements of web designs, together had a statistical significance (R2 =.279), affecting customers' needs to create co-design tools. After analysis, the research results were used to design a website model that allowed its customers to participate in the design process.

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Tangchaiburana, S., & Techametheekul, K. W. (2017). Development model of web design element for clothing e-commerce based on the concept of mass customization. Kasetsart Journal of Social Sciences, 38(3), 242–250. https://doi.org/10.1016/j.kjss.2016.07.007

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