Barriers to Digital Mental Health Services Among College Students

Abstract

This qualitative study explores barriers to digital mental health Intervention (DMHI) use among college students. Data are from a randomized trial of eBridge, which used motivational interviewing to connect students with mental health concerns to professional care. Thematic analysis of participant feedback on their experience with the DMHI platform revealed nine key obstacles to adoption: emotional distress, time constraints, privacy concerns, resource accessibility, financial challenges, medication stigma, dissatisfaction with communication, content clarity, and treatment-related concerns. Our findings emphasize the need for personalized, culturally sensitive interventions and improved strategies to enhance access and engagement in mental health support for young adults.