Knowledge enhanced e-government portal

Abstract

There is a growing number of e-Government portals and solutions available today. But what the users lack in particular is a customised assistance - help that meets the individual situation and competence [13]. In this paper, a system called Webocrat will be presented as an attempt to shift e-Government portals toward this direction, providing knowledge management strategy as its basis [11]. The Webocrat system applies a knowledge-based approach [5]. Information of all kinds produced by various modules is linked to a shared ontology representing an application domain. Such ontology serves as a means for structuring and organizing available information resulting in improved search capability and contents presentation.