Participatory Design for Public Services. Innovation in Public Administration

Abstract

The recent development of digital services for citizens has been the opportunity, in several countries, to rethink and simplify the processes on which the public administration is based. A new approach based on innovative methods, such as agile and lean startup, together with the construction of a coherent national identity system, has led to the development of meaningful experiences such as those of the Government Digital Service in Great Britain and dell’United States Digital Service. The Italia Login project seeks to introduce for the first time programmatically within the Italian public administration the experience of Design Thinking and Design Service. The open source and collaborative models are an opportunity for rethinking public service communication in a context that offers a renewed sharing of intent between public administrators and designers for public benefit.