EFFECT OF DIVERSITY IN WORKPLACE ON EMPLOYEE PERFORMANCE IN THE BANKING INDUSTRY IN KENYA

Abstract

Diversity is increasingly recognized and utilized as an important organizational resource in regards to whether the goal is to be an employer of choice, to provide excellent customer service, or to maintain a competitive edge. The main objective of this study was to determine the effect of work diversity on employee performance in the banking industry in Kenya. The study also sought to determine the effect of education diversity, ethnic diversity, gender diversity and age diversity on employee performance in the banking industry in Kenya. A descriptive research design was used in this research. The study target population was all the middle level managers working at the headquarters of all the 43 commercial banks in Kenya. This study used stratified random sampling to select 30% of the commercial banks. The sample size of this study was therefore 221 middle level managers.