Electronic government in public administration

Abstract

The article is devoted to the study of electronic governance in public administration.The article clarifies the essence of information and communication technologies in the process of development of public administration. Attention is drawn to the fact that, thanks to information technologies, there has been a transition to a new form of organization of the activities of public authorities, as well as a qualitatively new level of efficiency and ease of obtaining public services by organizations and citizens.It is noted that an important role in this aspect is given to electronic governance as a new form of communication between citizens and the authorities.Approaches to defining the concept of “electronic governance” are considered. Based on the results of the review, two approaches to the definition of this concept were identified: narrow and broad. It is noted that the authors of the narrow approach emphasize the possibility of an alternative way of providing public services in electronic form. They suggest that e-government can be synonymous with digital administration, online administration or, in a certain context, transformational administration, which focuses on the use of Internet technologies as a platform for exchanging information, providing services and interacting with citizens, businesses, etc. In a broad approach, the idea of e-government is to interact with citizens and businesses through the Internet and other information systems.The main elements of the interaction of electronic governance with the state and society, the state and representatives of business, and authorities are defined. It is indicated that e-governance is considered not only as a way of increasing the efficiency of public management and administration, but also as the main element of a new model of democracy in the information society.Attention was drawn to the fact that the transition to electronic governance means reforming all forms of activity of state administration bodies, changing their structure, tasks and functions. The success of this transition depends on the correctly chosen strategy and tactics, coordination and effective interaction of all subjects of this process, namely: legislative, executive and judicial branches of government, business and society.It is proposed to make changes to the legal definition of the concept of “e-government” set out in the Concept of the Development of Electronic Government in Ukraine No. 649 dated September 20, 2017 and to replace the phrase “state administration” with the term “public administration”.