Adoption and intention of the usage of shared mobility through technology acceptance models: Systemic analysis of literature through PROKNOW-C

Abstract

The quick development and popularization of comunication techlonogies has made the modalities associated with shared mobility leverage through internet platforms operating e-hailing services in cities around the whole world. The long-term development of a shared mobility service depends on the continued use of its users. In order to revise the availeable literature about this subjet, the PROKNOW-C was utilized, performing the bibliometric and systemic analysis of the literature. The results lead to the making of a portifolium of 21 articles, highlighting the more relevant authors, journals and keywords. The systemic analysis concluded that: The survey methodology is the most used in articles; while the main constructs that are directly and indirectly linked to the intention to use the service stand out. The results confirm that the theoretical models of technology acceptance are tools that allow the understanding of determinant factors reguarding the intention of usage and continuity of shared mobility. The research made possible to highlight that these models can explain the user’s intents, ranking which constructs have greater influence, thus representing an important contribuition to the extension of technology intent models.