Analysis of the Effect of Competence and Soft Skill on Employee Performance with Job Satisfaction as Intervening Variable at the Regional Social Services of South Tapanuli Regency

Abstract

Efforts to improve the performance of local governments are a challenge for regional work units to improve the welfare of local people. The performance of public services in South Tapanuli which still looks unprofessional does not just happen, but is a consequence of the existence of a bureaucratic design that is not prepared as a public servant. Service in the social sector is one form of public service that is very important. Some people who need services complain because the services at the Regional Social Service Office of South Tapanuli Regency are not yet optimal. As a result, the implementation of the main tasks and functions of the Regional Social Service of South Tapanuli Regency cannot be achieved optimally. Therefore, it is important to see how competence and soft skills through satisfaction improve performance at the South Tapanuli Social Service. The purpose of this study was to analyze the effect of competence, soft skills on employee performance through job satisfaction as an intervening variable at the Regional Social Service Office of South Tapanuli Regency. The population of this research is ASN who work in the Regional Social Service of South Tapanuli Regency, amounting to 30 people. Data analysis is descriptive analysis and path analysis using SPSS software. The results showed that competence and soft skills directly had a positive and significant effect on job satisfaction, then competence, soft skills and job satisfaction also had a positive and significant effect on employee performance. Indirectly, job satisfaction is able to positively and significantly mediate the relationship between competence and soft skills variables on employee performance. Keywords: Competence, Soft Skill, Job Satisfaction, Employee Performance.