Performance measurement of jp soft application using cobit 5 framework

Abstract

PT. XYZ Gold is a company that focuses on trading and importing ink, paper, and ribbon printer cartridge products and has implemented a type of application system used for company operations such as sales, marketing, and inventory. The problem that ever happened is not matched between one data with data generated by the application used. In this writing article, the authors audit the JP Soft application to find out what procedures are running whether they are in accordance with the business process and also look at the accuracy of the data on the transaction and inventory sections. And the problem is one of them is the consumer's limit order in the application system where consumers are limited orders due to several factors that actually have not happened limit. The author analyzed and chose to use the COBIT 5 framework in this study. The method used by the author in the process of data collection is by interview and direct observation in the company concerned. In this study, the selected domain is Deliver Service and Support (DSS) domain by focusing on IT Processes DSS01 and DSS03. Based on this research, the authors found that in the IT Processes DSS01 is in the value of 1.8 and DSS03 the average value 2.2. The author concludes that from the level of capability level is PT. XYZ Gold still has a lot of improvements to improve the capability of the existing level because it is still quite far from expected levels expected by this company.