A new approach to comprehensive assessing the service competitiveness of motor transport enterprises specializing in municipal passenger transportation

Abstract

The author's method for assessing the level of the service competitiveness of motor transport enterprises specializing in municipal passenger transportation is developed and tested. A new approach to the formation of group composition and directly indicators of service competitiveness is offered. The author's method envisaged a combination of qualitative and quantitative aspects of the research, since the indicators' values were obtained as a result of the expert survey. During their elaboration the method of principal components was used to determine the weights of individual indicators and groups of the service competitiveness of motor transport enterprises.