ADR techniques and the academic library

Abstract

Alternative Dispute Resolution (including negotiation, mediation, and arbitration) can empower individuals to become invested in creating strong, mutually beneficial conflict resolutions. Recent library scholarship on conflict resolution in United States academic libraries often focuses on interpersonal relationships and the role of managers in resolving disputes, but there is a dearth of discussion about specific resolution techniques such as negotiation, mediation, or arbitration. This article introduces these three techniques, along with common obstacles and challenges.