Interaction in mobility: The evaluation of interactive systems used by travellers in transportation contexts

Abstract

Transportation is a rich and complex domain for studying the use of interactive systems because of the diversity of travellers, activities, systems, and contexts of use, and the challenges that mobility represents for evaluation. In this paper we examine some new perspectives on transport and mobility and their impacts on evaluation. We propose to go beyond the evaluation of system utility, compatibility, accessibility and usability, and adopt the inclusive concept of User Experience. Finally we propose the use of a model-based engineering approach to take into account the variety of interactive systems, computing platforms, and media used in transport. © 2011 Springer-Verlag.