The Impact of Organizational Citizenship Behaviour on Employee’s job satisfaction, commitment and turnover intention in Dining Restaurants Malaysia

Abstract

Organizational Citizenship Behaviors (OCBs) are those discretionary behaviors that employees are willing to exhibit without expecting any kind of reward in return. One of the most important challenges faced by the management has been evaluating employees' performance; this is because the key to accessing constant organizational enhancement is in the aptitude to frequently assess employees’ performance. The purpose of this study is to examine the Impact of organization citizenship behavior (OCB) on employees’ Job Satisfaction, Job Commitment and Turnover Intentions. The study uses past literatures and the combination of two frameworks from Islam et al. (2011) and Aslam (2012) framework as a model to evaluate employees’ behavior in The Seduction Restaurant group Sdn Bhd. (OCB) factors include Altruism, Conscientiousness and Civic Virtue. This study was conducted in a private company in Malaysia, and for this purpose 100 employees of the Seduction Restaurant group Sdn Bhd were used as sample. A convenience sampling was used, questionnaires were used as primary data collection instrument, and the Statically Package for Social Sciences Program 20. (SPSS) was used to analyze the data. The result of the study showed that OCB dimensions are positively related to Job satisfaction and job commitment, and negatively related to turnover intentions. Therefore OCB dimensions have a great effect on Job satisfaction, Job commitment and Turnover intentions which were held accountable for employees’ of dinning restaurants in Malaysia. This study provides procedures and insight that will help managers, to understand the benefit of OCB dimensions on employees’ Job satisfaction, Job commitment and turnover intentions.