SENTIMENT ANALYSIS OF BPJS KESEHATAN SERVICES TO SMK EKLESIA AND BINA INSANI JAILOLO TEACHERS

Abstract

BPJS health is a public legal entity that is formed to hold a guarantee program. BPJS health works with government or private health facilities to provide health services for JKN participants and their families. Through the government's health insurance program the community can get good health services. However, the application is still not in accordance with the objectives and benefits of BPJS health so that it creates positive opinions and negative opinions about the use of BPJS health services. The purpose of the research conducted was to analyze public sentiment related to the service benefits of the Social Security Organizing Agency's services to Jailolo Vocational School Teachers of Eclesia and Bina Insani Vocational Schools. Analysis and data processing were carried out using a qualitative approach using the Rapidminer application, and for document classification using the Naives Bayes method. Based on the results of analysis of BPJS service utilization documents where the highest opinion is a positive opinion with an accuracy rate of 84.50%