Implementation of Robotic Process Automation in a Retail Company

Abstract

In recent years, Robotic Process Automation (RPA) has emerged as a tool to automate processes to bring higher productivity, process speed, lower costs, and errors in process execution. However, many companies are uncertain on if, how, and when to use RPA. Therefore, the purpose of this paper is to explain what RPA is and to provide core messages for companies on: How to choose suitable processes for RPA, What to look out for during implementation, and Which factors influence the successful introduction of the technology. The conduction of a case study in a German retail company helped to reveal this information