Journal ArticleOPEN ACCESS

MEASURING CUSTOMER EXPERIENCE TOWARDS INTERNET BANKING SERVICE: A STUDY OF BANKS IN INDIA

  • Sharma R
  • Misra A
  • Khurana A
INTERNATIONAL JOURNAL OF MANAGEMENT (2021) 11(12)
DOI: 10.34218/ijm.11.12.2020.298
N/ACitations
Citations of this article
13Readers
Mendeley users who have this article in their library.

Abstract

… 3190 editor@iaeme.com Hypothesis: 2 Ho 2: There is no significant association between Online banking services experience & customer satisfaction Factor analysis has been conducted over the 13 variables … A value greater than .6 is acceptable …

Cite

CITATION STYLE

APA

Sharma, R. S., Misra, A., & Khurana, A. (2021). MEASURING CUSTOMER EXPERIENCE TOWARDS INTERNET BANKING SERVICE: A STUDY OF BANKS IN INDIA. INTERNATIONAL JOURNAL OF MANAGEMENT, 11(12). https://doi.org/10.34218/ijm.11.12.2020.298

Register to see more suggestions

Mendeley helps you to discover research relevant for your work.

Already have an account?

Save time finding and organizing research with Mendeley

Sign up for free