Perceptions of the use and benefits of artificial intelligence applications: survey study

Abstract

Background: Major advances in statistical algorithms, new technologies and the development of artificial intelligence (AI) make it possible to process vast amount of data very accurately and efficiently. It is expected that AI will be used extensively in the medical field in the future. Few studies have examined the impact of the perception of ease of use and usefulness, integration of AI in healthcare sector, accuracy and AI adoption, on Patient Outcomes (PQ). Methods: The survey was created using the Google Forms platform, which allowed for its online distribution and assisted in the gathering of a broad and representative sampling of the population. Responses were collected from 200 patients and healthcare professionals employed in four healthcare departments in Saudi Arabia. The survey consisted of questions regarding the Perceived Ease of Use and Usefulness (PEUU), AI Integration into the Healthcare System (AIHS), Accuracy of the AI Technology (AAT), Adoption of AI Technology by Healthcare Professionals (AATHP) and PQ. Results: The results of this study showed that the majority of the respondents believe that AI is easy to use, facilitates healthcare professionals in decision-making, increases efficiency, and accuracy, and minimizes costs. The majority is also convinced that healthcare professionals should be trained to practice AI in the future for better results. AI adoption and integration improves PQ by minimizing medical errors, improves access to healthcare, and assists healthcare professionals in predicting and preventing diseases. Conclusions: The healthcare sector in Saudi Arabia presents an advantageous market potential that should be attractive to researchers and developers of AI solutions.