Abstract
The authors describe the process of auditing the quality management system service partners SEAT brand. They Demonstrate continuous improvement of service quality by implementing the management system. Opportunities to improve service quality are determined from the results of external audits of QMS. Audit activities and the sequence of steps were carried out in accordance with ISO 19011. SSQMS main tool was a checklist of questions. This list contained all the standards for service partner and work to simplify these standards as defined by issues. Through the quality of external audits carried out to improve business results.
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CITATION STYLE
Jambor, J., & Majerik, J. (2011). Improving the processes of auditing the quality management system. In Annals of DAAAM and Proceedings of the International DAAAM Symposium (pp. 465–466). Danube Adria Association for Automation and Manufacturing, DAAAM. https://doi.org/10.2507/22nd.daaam.proceedings.231
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