E-government in the Era of Globalization and the Health Crisis caused by the Covid-19 Pandemic, between Standards and Innovation

Abstract

Research background: E-government has started from the challenges of new technologies by providing e-services to its citizens and has expanded today in more and more fields, including communication with citizens, budget management, macroeconomic forecasts, etc. If we accept the definition according to which eGovernment (or e-government) is an applicability of information technology for the provision of administrative services, information exchange, communication transactions, integration of various electronic systems and autonomous services between government and citizen (G2C), government and business environment (G2B), government and government (G2G) as well as for the processes and interactions of administrative staff in the entire infrastructure of the administration, and through e-government, government services are available to citizens in a convenient, efficient and transparent way, then we will accept and the conclusions of the same research that considers that in e-government there are no identifiable barriers. Purpose of the article: Through this paper we aim to highlight the current economic realities and how some governments have understood to use technology during the pandemic. Methods: The research methodology is based on documentary analysis. The bibliographic study, the secondary analysis of the data, the observation and the analysis complete the documentary analysis and allowed us to obtain some conclusive results. Findings & Value added: The pandemic health crisis has further pushed the limits of technology, which has been transformed into a true universal panacea for solving relatively vital economic activities for a national economy in a global context. A first finding was that the pandemic accelerated the need for digital governance. However, the modalities of action remain open.