The Role of Training in Effectiveness Crisis Management

Abstract

This study examines the role of training in effectiveness crisis management of telecommunication companies in Jordan. Specifically, this study examines the training factors namely, knowledge, skills and abilities on crisis management practices namely, readiness, controlling and decrease of risks. This study utilizes a quantitative research approach on randomly selected 245 employees working in telecommunication companies in Jordan. Basing on 200 completed questionnaires this study shows that training has a significant and positive impact on effectiveness crisis management. This study also shows the importance of knowledge, skills and abilities as part of training in improving organizational performance to deal with crisis through readiness and controlling of crises. In addition, this study shows that training is important in reducing crisis risks. The findings of this study can assist the top and middle management in Jordanian Telecommunication companies on ways to deal with crisis management and explain the role of using training in effectiveness crisis management for organizational performance effectiveness.