The Quality of Bus Rapid Transit (BRT) Shelter Services of Mangkang-Penggaron Route in CBD Semarang

Abstract

ABSTRACTThe Government of Semarang have sought to develop a mass transportation system using theconcept of Bus Rapid Transit (BRT) in Mangkang‐Penggaron corridor. In order to effectivelyfacilitate the movement of city dwellers, the BRT system required the provision of functioningshelters along the corridor. There is a need to optimize the function of the shelters including theintegration to other modes of transportation and to the activities of the Central Business District(CBD), ensuring optimum performance of the whole BRT system. This study determined andevaluated the quality of BRT shelter services in Semarang based on user perception. The studyemployed analysis regarding the fulfillment of criteria for quality of services including waitingtime, convenience, service reliability, distance, and BRT shelter clerk services. The analysisprocesses concluded that the current BRT shelter services were in fact less than ideal. The studyfound lack of maintenance and the need for improvement of services at rush hour.Keywords: evaluation, quality of services, and bus shelter