Facilitating analysis and diagnosis in organisations

Abstract

This paper addresses the definition of facilitation techniques to the analysis and diagnosis of organisational problems. Its foundations, the cognitive mapping techniques and a specific organisational development approach, are introduced. Then the contributions of technology to the use and augmentation of these methods are discussed and relevant work is referred. Afterwards FADO, a facilitation tool set is presented. Extensions to the organisational methodology are proposed. The introduction of manipulation and visualisation techniques, algorithms and navigation and query features is explored. The current status is reported and perspectives are drawn.