Analisis Pengaruh Learning Management System terhadap Kepuasan dan Kinerja Pengguna dengan Pendekatan Delone and Mclane Model

Abstract

This research aims to analyze the use of the learning management system used at the Ministry of Finance by looking at the factors that influence user performance through user satisfaction which comes from system quality and information quality variables. The use of voluntary sampling (non-probability sampling) techniques in distributing the questionnaire obtained 183 respondents who came from LMS users. The results of data processing using the SMART PLS application state that the three hypotheses proposed were all accepted, namely system quality and information quality both significantly influence user satisfaction and user satisfaction significantly influences user performance, so it can be stated that the LMS used is good because it provides an influence in the form of satisfaction and performance to users.