Analysis of Implementation of Robotic Process Automation: A Case Study in PT X

Abstract

PT X as one of the largest manufacturing companies in Indonesia, has a large workforce and assets, complex business processes and has an important portion in the market share in the industry. PT X has decided to implement Robotic Process Automation (RPA) initiative which is expected to make operational processes leaner and more efficient. But after it was implemented, was it true that RPA had a positive effect on PT X? This paper discusses the implementation of RPA at PT X, the effects and cost-benefit analysis of RPA implementation in the company. The analysis was conducted by focusing on the implementation of the RPA in the vendor payment process at PT X by using cost-benefit analysis based on qualitative and quantitative approaches. A qualitative approach was carried out using the interview method with key stakeholders from the implementation of the RPA coming from internal and external PT X. The quantitative approach is carried out using business process analysis and financial accounting methods. This study produces conclusions on the positive effects of the implementation of the RPA that can be seen from decrease of lead time vendor payment process up to 97.8% and decrease of Employee cost up to 55%.