Ask Diana: A keyword-based chatbot system for water-related disaster management

Abstract

This research developed a keyword-based chatbot system, Ask Diana, for water-related disaster management. Disaster management has been considered difficult and tedious due to the complex characteristics of disaster-related data. To deal with this problem, this research developed a chatbot system with a water-related disaster database, a user intent mechanism, and an intuitive mobile-device-based user interface. With such a system, users are able to access important data or information they need for decision making by directly asking the proposed chatbot or operating the image-based menus. The system was validated through a usability test and a six-month field test. The results demonstrated that Ask Diana can help related personnel access disaster data intuitively and develop corresponding response strategies efficiently.