Komunikasi Pemasaran Decathlon Indonesia dalam Mempertahankan Loyalitas Konsumen di Masa Pandemi COVID-19

Abstract

At the beginning of 2020, Indonesia was faced with the spread of the COVID-19 virus which caused a very high mortality rate, implementing a healthy lifestyle by consuming vitamins and exercising is one way to increase immunity so that it is not easily exposed to the the COVID-19 virus, in this condition of course the indonesian people need equipment sport to support sports activities, in indonesia, one of the sports retailers that sell sports equipment is Decathlon Indonesia, this study aims to describe and analyze the marketing communication of Decathlon Indonesia during the COVID-19 pandemic. The research method used is a qualitative method with a case study approach, the results of the study show Decathlon Indonesia use new media such a Instagram, Facebook, YouTube, LinkedIn and Tiktok, in personal selling, Decathlon Indonesia management minimizes interaction and chooses to use display layouts for information about products still reaches consumers, publicity and promotion methods, namely organizing digital events by providing discounts prices and gift coupons to consumers who are participants in the event. There are still limitations for Decathlon Indonesia to penetrate into old media such as televesion and radio, inadequate loyalty reward programs for indonesian Decathlon Indonesia membership. Keywords: