An analysts' skills: Bespoke software vs packaged software at small software vendors

Abstract

SMEs usually succeed in today market since they achieve unique things in the business market. Therefore, SMEs look to keep their business benefit by avoiding any regulation conducted of software. Executed software packaged at SMEs consequently provides obstacle concerning to misfits between software services process and SMEs business process. Hence software analysts' skills are a critical factor for successfully overcome obstacle relating to misfits. This study conducted a questionnaire by quantitative data to understand in-depth analysts' skills need during the process of software mismatch adjustment. Based on our analysis of the data gathered, we represented a list of skills that analysts applied to detect misfits between software service provided and SME's business process. This study, therefore, explains skills that analysts used to overcome the obstacle of software implementation at SMEs.