Asking Better Questions

Abstract

Have you ever picked up a 'universal remote' and have to study it for a minute before finding the power, channel, and volume buttons? Just as you settle in, a push of a wrong button puts up a panel that obscures the program, forcing another long look at the remote for the 'exit' button to go back to the program. On the other hand, a tutorial was likely not needed to operate an iPhone. Why is that?