Profiling the perceptions of employees at designated tourism establishments: A survey based review

Abstract

The purpose of this study was to investigate the perceptions of employees at selected tourism establishments in the Vaal Triangle area of Gauteng Province, South Africa. The investigation was conducted in five key areas; namely, manageremployee relationships, working conditions, remuneration, teamwork and work allocation, which affect the satisfaction of employees on their jobs. A six section structured questionnaire was administered to a convenient sample of 164 employees at seven selected tourism establishments. Data were analysed using the Statistical Packages for the Social Sciences (SPSS Version 21.0). Mean scores showed that employees were more satisfied with the level of teamwork that the other four factors. Simple descriptive statistics revealed the existence of satisfactory working conditions, a market-related pay system, acceptable levels of teamwork and equitable work allocation. However, entrenched dysfunctional manager-employee relationships still remain a major challenge at the selected tourism establishments. Based on these results, appropriate recommendations were made.