Factors Effective on Knowledge Management in Service-Oriented Organizations (Senior Managers Opinion Using Analytical Hierarchy Process (AHP)

  • Ezzati Jivan M
  • Zarandi M
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Abstract

Today, knowledge is considered as an important competitive advantage for organizations. Hence, senior managers have conceived its essential role to achieve a competitive advantage and engage in strategic goals of organizations. They consider knowledge management implementation as a crucial factor to survive in a competitive environment. Through senior managers' view based on Analytic Hierarchy Process (AHP), the author have aimed at setting priorities for factors effecting on knowledge management implementation in service-based organization. To do that, a questionnaire survey about the priority of factors effecting on Hansen et al(Note 1) (2004) knowledge management strategy was conducted from 20 senior managers of service-based organizations based on Analytic Hierarchy Process (AHP). Results showed that organizational culture and Individual employment relations jointly engaging in knowledge sharing, and also individual networking were respectively the first three priorities; and creating suitable infrastructures for information technology and proper information and knowledge encoding are the last two priorities. In managers' view, these factors can effect on knowledge management implementation in organizations. ABSTRACT FROM AUTHOR

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Ezzati Jivan, M., & Zarandi, M. (2012). Factors Effective on Knowledge Management in Service-Oriented Organizations (Senior Managers Opinion Using Analytical Hierarchy Process (AHP). International Journal of Business and Management, 7(5). https://doi.org/10.5539/ijbm.v7n5p150

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