ROBOTIC PROCESS AUTOMATION IN SMALL AND MEDIUM ENTERPRISES – A REVIEW

Abstract

Robotic process automation (RPA) is relatively new software technology that is quickly being adopted by companies around the globe to free office workers from routine, monotonous and rule-based tasks letting them invest their time in higher complexity and value tasks. While big companies have money, time and workforce resources to implement RPA, small and medium enterprises (SME) fall behind in their effort to start using RPA despite the fact that for this segment of organizations RPA would be useful as it presents the opportunity to re-arrange their limited resources and delegate part of work to software. To address this situation, the aim of this paper is to conduct systematic review of literature regarding RPA appliances in enterprises in order to find out how to implement RPA successfully, what processes to give to RPA, and how SMEs can implement RPA better. During the review main guidelines on how to implement RPA in enterprise in general and which processes to delegate to RPA in particular were identified as well as challenges RPA implementation might bring to company. It was also noted that there is missing research on how to adopt RPA specifically in SMEs segment. The conclusion is that SMEs aimed RPA implementation guidelines are missing.