An Assessment of Admission and Discharge Processes to Improve Patient Satisfaction in Peymaniyeh Hospital of Jahrom, Iran

Abstract

Assessment of patient satisfaction can be a potential source of information to identify the crucial problems for designing suitable plans to serve healthcare properly. Therefore, the present study aimed to access the admission and discharge processes done to improve patient satisfaction via a descriptive, cross-sectional study conducted on 246 patients as subjects admitted to Peymaniyeh Hospital in Jahrom. Data on the demographic status and standardized admission-to-discharge survey report were collected for improving patient satisfaction were completed by the patients. Mean age of the participants in this study was 40 +/- 19.6. Analysis of findings showed that overall satisfaction rate of patients was higher than average. No significant difference was found in average satisfaction rates in terms of gender, the respondent, the reason for visiting the hospital (the ward the patients were referred to), occupation, reason for selecting this hospital and length of hospitalization. However, there was a significant difference in satisfaction rates of the patients in terms of age, education, place of residence, lack of free beds. The results showed higher than average overall satisfaction of patients with healthcare services regarding admission-to-discharge processes.